The Villa Coordinator plays a vital role in ensuring every guest enjoys a seamless and memorable stay at Mirth Resorts & Residences. From arrival to departure, you will oversee all villa operations — coordinating with housekeeping, kitchen, and service teams to maintain Mirth’s hallmark standards of personalized hospitality and refined luxury. Candidates with an F&B background are preferred for their service precision and eye for detail.
Key Responsibilities
- Supervise day-to-day villa operations, ensuring guest satisfaction and comfort.
- Coordinate with housekeeping, culinary, and maintenance teams for smooth service delivery.
- Assist in planning and executing in-villa dining and private experiences.
- Conduct pre-arrival checks to ensure readiness and presentation of villas.
- Address guest requests promptly and professionally, ensuring a warm, personalized touch.
- Maintain records of guest preferences and feedback to enhance repeat experiences.
- Support the Front Office and F&B departments during peak operations or special events.
- Uphold hygiene, safety, and brand standards across all villa areas.
Qualifications & Experience
- Diploma or Degree in Hospitality Management or related field.
- 2–4 years of experience in guest relations, villa operations, or F&B service in a luxury setting.
- Strong communication, coordination, and problem-solving skills.
- Guest-first mindset with meticulous attention to detail.
- Ability to work flexible hours and adapt to diverse guest needs.
What We Offer
The opportunity to craft genuine guest experiences rooted in nature and warmth.
A collaborative environment within Kerala’s signature luxury hospitality brand.
Growth opportunities across multiple Mirth destinations.
Competitive salary, service charge benefits, and professional development.